Turn your business into software. AI that learns your rules and follows them every time.

“Markie and the Poetic team have the potential to redefine how companies manage complex workflows. Using sophisticated technology and process reengineering, they have achieved 99%+ quality outcomes on multi-hour processes - delivering real enterprise value.”

“In just weeks, Poetic was able to execute many of our fraud processes end-to-end, all while improving quality metrics and the member experience, which is our top priority. With auto-decisioning, members get access restored right away, instead of days. As we've scaled across the business, we've seen consistent adherence to our high standards, even in our most complex processes.”

Poetic equips investigators with streamlined workflows and investigative support tools — while agents remain responsible for all dispute decisions. More than 500,000 disputes have been handled using Poetic-supported workflows, contributing to faster and more consistent member experiences.”